退款政策
Return and Refund Policy
At Shoto Clothing, we are committed to providing quality products and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below:
Returns
- Eligibility: Returns are accepted within 30 days of receiving your order. To qualify for a return, items must be unused, in their original packaging, and in the same condition you received them.
- Non-Returnable Items: Certain items, such as sale items, or customized products, may not be eligible for return. Please contact us at support@shotoclothing.com for clarification on specific items.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Refunds
- Approval Process: Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed, and the amount will automatically be applied to your original payment method within 5-10 business days.
- Late or Missing Refunds: If you haven't received your refund after 10 business days, please check with your bank or credit card provider, as processing times may vary. For additional support, contact us at support@shotoclothing.com.
Exchanges
If you received a defective or damaged item, we’re happy to exchange it for the same item or an alternative of equal value. Contact us at support@shotoclothing.com to initiate an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or an error occurred with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Contact Us
For questions or assistance regarding returns, refunds, or exchanges, feel free to reach out to us at support@shotoclothing.com.